NON-RETURNABLE PRODUCTS

Return & Refund Policy

Thank you for choosing Sweet Glow. Due to health, hygiene, and the personal care nature of our beauty and skincare products, we follow a strict No Return & No Refund Policy once the product has been delivered to you.

Questions about an order or delivery?

Chat on WhatsApp sweetglow@zohomail.in

1. No Return & No Refund Policy

Once delivered, products cannot be returned or refunded
Important Notice: Once an order is delivered successfully, Sweet Glow does not accept returns or offer refunds under any circumstances. All purchases are final.
  • Personal Care & Hygiene Standards: Beauty, wax, and skincare products are intimate personal care items. To prevent any contamination risk and ensure our customers' complete safety, products cannot be returned once delivered.
  • No Change of Mind Returns: We do not offer returns or exchanges if you change your mind, dislike a scent/texture, or ordered by mistake after delivery.
  • No Cash / Bank Refunds: No monetary refunds (cash, UPI, or bank transfer) are issued for delivered goods.

2. Order Cancellation (Before Dispatch Only)

Can an order be cancelled before it ships?
  • Before Dispatch: You may cancel your order only before it has been packed and handed over to the courier partner. Please contact our support team immediately on WhatsApp (+91 99790 82161) or Email (sweetglow@zohomail.in) with your Order ID. For prepaid orders cancelled prior to dispatch, a 100% refund is initiated to the original payment method within 5-7 business days.
  • After Dispatch: Once your package is dispatched and a tracking number is generated, the order cannot be cancelled and will be delivered to your address.

3. Non-Replaceable & Final Sale

Strict policy regarding replacements and exchanges
  • No Replacement Service: We do not offer replacements or exchanges for any items once delivered, under any circumstances.
  • Hygiene & Safety: Since all our products belong to personal beauty and skincare, safety and contamination guidelines strictly prohibit accepting returned items or offering replacements once delivered.
  • Proper Verification at Purchase: Customers are requested to review product details, quantities, and descriptions carefully before placing an order.
Policy At A Glance
Returns After Delivery Not Available (All Sales Final)
Cash / Bank Refunds Not Available on Delivered Items
Cancellation Before Dispatch 100% Refund Allowed
Replacements & Exchanges Not Available (No Replacements)
Contact Sweet Glow Support

Have questions about your order dispatch or tracking?

WhatsApp Support +91 99790 82161
Email Support sweetglow@zohomail.in
Support Hours Mon – Sat (10:00 AM – 7:00 PM IST)
Contact Sweet Glow
WhatsApp: +91 99790 82161